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FREE SHIPPING OVER $30+,See Details

Shipping Policy

Updated: June 1, 2020

    We understand that when you make an order, you want your merch as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. Additionally, we work closely with our vendors in order to have the product shipped directly to you from their warehouse if that means you will get the product faster.

    FREE SHIPPING

    We are glad to bring our customers great value and service. That’s why we provide free shipping for order above $30 value, from our warehouses in Korea, India & China by ePacket or EMS and in USA by USPS.

    SHIPPING TO OVER 200 COUNTRIES

    We are proud to offer international shipping services that currently operate in over 200 countries worldwide. 

    However, there are some locations we are unable to ship due to covid-19 issues. If you happen to be from one of those countries we will contact you.

    Processing time

    The order processing time might take up to 2-4 days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

    HOW MANY DAYS DOES SHIPPING TAKE?

    Shipping time varies by location. These are our estimates using Our Insured International Shipping Courier:

    LOCATION*ESTIMATED SHIPPING TIME
    United States16-30 Business days
    Canada, Europe16-45 Business days
    Australia, New Zealand14-45 Business days
    East Asia12-24 Business days
    Southeast Asia20-45 Business days
    Middle east20-45 Business days
    Mexico, Central America, South America30-45 Business days

    Max delivery time – 45 business days.

    * A week has 5 business days, Business day = Number of working days from Monday to Friday

    *This doesn’t include our 2-4 day processing time.

    About Tax

    Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

    DO YOU PROVIDE TRACKING INFORMATION

    Sure, we will send your order tracking information & tracking link within 1-3 business days after processing your order which means after we ship it. We will always make sure to provide it as quickly as possible!

    You will receive an email with a tracking number once your order is shipped

    If you have any other questions, please contact us and we will do our best to help you out.

    HOW TO TRACK MY ORDER?

    You can enter your tracking number or you may also try to track your order here: https://www.17track.net/en

    WHAT IS A INSURED SHIPPING?

    If you place your order with insured shipping, order will be protected meaning that if your package is not arrived within 45 business days, we will be happy to make a full refund without question asked, OR will also be happy to resend/replace another package (the same items) in your order for free.

    WHERE IS MY PACKAGE?

    Depending on the country you live, shipping internationally usually takes 60 days at most but for example if you live in the US, Europe or East Asia, it takes maximum 24 business days for the package to arrive + 3 processing days. For rare cases, shipping may take longer due to covid-19, weather and waiting for airline to transfer the package & customs.

    MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

    For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us via email at hello@soleposter.com

    MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVE IT

    We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.

    Questions / Concerns?

    If anything is unclear or if your have a special circumstance, give us a shout!
    We can be reached by Email, hello@soleposter.com
    We will always do our best help you ~