Updated: January 5, 2023
We understand that when you make an order, you want your merch as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast.
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping for order above $30 value.
Processing time
The order processing time might take up to 3-5 days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
HOW MANY DAYS DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates using Our Insured International Shipping Courier:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 7-15 Business days |
| Canada, Europe | 10-15 Business days |
| Australia, New Zealand | 15-20 Business days |
| East Asia | 15-30 Business days |
| Southeast Asia | 20-30 Business days |
| Middle east | 20-30 Business days |
| Mexico, Central America, South America | 20-30 Business days |
Max delivery time – 30 business days.
* A week has 5 business days, Business day = Number of working days from Monday to Friday
*This doesn’t include our 3-5 day processing time.
DO YOU PROVIDE TRACKING INFORMATION
Sure, we will send your order tracking information & tracking link within 1-3 business days after processing your order which means after we ship it. We will always make sure to provide it as quickly as possible!
You will receive an email with a tracking number once your order is shipped
If you have any other questions, please contact us and we will do our best to help you out.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVE IT
We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.
Questions / Concerns?
If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by Email, hello@soleposter.com
We will always do our best help you ~